Name: 2024 On Point Pinot Grigio - Brockenchack Wines
SKU: PG24-B
Price: 24.00 AUD
Availability: OutOfStock

Question 1

When will I get my order?

Accepted Answer

Most Australian customers receive their Brockenchack order within 2-3 business days. Orders dispatch quickly from our Barossa/Eden Valley warehouse with full tracking. Regional and remote areas may take a little longer (3-7+ business days).

During extreme heat, we may slightly delay dispatch to protect your wine.

Question 2

What is your shipping policy?

Accepted Answer

We ship Brockenchack Wines Australia-wide with insured, trackable delivery.

Dispatch & timing

Orders usually leave our SA warehouse within 1-2 business days.
Typical delivery: 2-3 business days metro, 3-7+ regional/remote.
In extreme heat we may hold dispatch briefly to protect wine and will notify you.

Rates & methods

Shipping costs are shown at checkout based on destination.
All parcels include tracking and are insured for transit damage.

Authority to Leave (ATL)

You can request ATL at checkout. For best results (and to avoid heat exposure), choose a cool, shaded, weather-safe spot. If ATL is selected, risk of theft/heat exposure after delivery sits with the recipient.

PO Boxes & international

PO Boxes/Parcel Lockers may be supported via specific carriers; if unavailable you’ll see alternatives at checkout.
International shipping is available by arrangement – please contact us at orders@brockenchack.com.au.

Delayed or missing parcels

If your parcel is late, contact us with your order number. We’ll work with the courier to resolve or replace where appropriate.

Question 3

What is your returns policy?

Accepted Answer

We want you to love every bottle. This policy balances great service for you with the realities of shipping fragile goods.

Damaged or incorrect items (on arrival)

If your order arrives broken, leaking, or incorrect, contact us within 48 hours with photos and your order number.
We’ll replace or refund promptly and handle courier claims on our end.

Wine quality concerns (faults)

If you believe a bottle is oxidised, or otherwise faulty, let us know within 24hrs of opening. Please reseal and keep the bottle where possible; we may organise collection or request photos for assessment.
Once confirmed, we’ll replace, credit, or refund the affected bottle(s).

Change of mind

Unopened, saleable bottles can be returned within 14 days.
You cover return shipping; once received and inspected, we’ll refund the product value minus original shipping (a small restocking/merchant fee may apply).

Heat exposure & ATL

To protect quality, we may hold dispatch during heat waves.
If ATL was selected and the parcel was left in a hot/sunny area, we can’t guarantee quality after delivery; please choose a cool, secure spot or opt out of ATL.
Wrong address / failed delivery
If an incorrect address is provided or delivery is refused, we can re-ship (at cost) or refund less shipping once the wine returns to us in good condition.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.

To start a return or quality claim, email orders@brockenchack.com.au with your order number, photos, and a brief description.

Question 4

I don’t live in Australia. Do you have stockists overseas?

Accepted Answer

UK: You can order our wines online directly in the UK from https://brockenchack.co.uk/. We ship anywhere in the UK within 36 hours.New Zealand: You can order directly from https://brockenchack.nz/.

Question 5

I don’t live in Australia. Do you ship internationally?

Accepted Answer

We are always happy to facilitate our loyal customers. Please be aware that extra costs will incur in order to cover insurance, import duties, taxes and shipping.

For orders to Singapore, Hong Kong and Japan, we can ship orders via Get Freighted Cellar Door.

Question 6

How do I stay updated on new releases?

Accepted Answer

To stay up to date with our new releases by following us on our socials at Instagram or Facebook. You can also join our mailing list to keep up to date across our upcoming releases and wine events.

Question 7

What’s the best way to store Brockenchack Wines?

Accepted Answer

Proper storage keeps your Eden Valley wines tasting their best.

Everyday storage

Temperature: Aim for 12–14°C and avoid big swings.
Light: Store in the dark; avoid sunlight/UV.
Vibration: Keep bottles still; no fridges that cycle/vibrate often.
Humidity: Around 60–70% helps corks stay healthy.

Bottle position

Cork-sealed wines: Store on their side so the cork stays moist.
Screw-cap wines: Can be stored upright or on their side.

After opening

Reseal and refrigerate.
- Reds: 3–5 days (bring to serving temp before pouring).
- Whites/Rosé/Sparkling: 2–4 days (use a sparkling stopper for fizz).

Cellaring