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Bed & Breakfast Terms and Conditions

Booking Policy

Brockenchack Vineyard B&B has a 2 night minimum booking requirement, all year round, regardless of public holidays and long weekends.

Bookings can be made via our website or any booking site we are listed on. Full payment is required at the time of booking. Enquiries can be taken over the phone or via email but all bookings will have to be made via our booking calendar online.

Cancellation Policy

Total payment at the time of booking is required to secure your booking.

If a booking is cancelled within 24 hours of your arrival time, 100% of the total accommodation rate will still be payable.

If a booking is cancelled within 72 hours of your arrival time, 50% of the total accommodation rate will still be payable.

If a booking is cancelled within 2 weeks of your arrival time, a refund may be available. This will be determined on a case by case  basis.

There will be no refund for early departures.

Your Security and Privacy

When you make a booking, your information is sent via a secure, encrypted channel. No credit card information is stored on our website. Your details will not be shared with any third party, except where neccessary to facilitate your stay.

Additional charges

We recognise that accidents can occur, but any willful or reckless loss or damage will be charged to the guest’s credit card.

 

Frequently Asked Questions:

When will my card be charged?

Your chosen credit card will be charged for the full amount of your stay when you make your booking.

Can more than four people stay?

Unfortunately extra beds cannot be offered. Only two kings size beds are available and they cannot be split into singles.

What time is check in and check out?

Check in will generally be at 3pm, but we will communicate check in and check out times with you once you’ve made your booking. On occassion early check in may be available if no guests were departing earlier that day.

Check out will generally be at 11am, but we will communicate check in and check out times with you once you’ve made your booking. On occassion later check out may be available if no guests are arriving that day.

How do I get around?

Brockenchack Vineyard is set in a private, rural location within Eden Valley. You will need a car during your stay and will have to travel on several kilometers of unsealed roads to get to our property. We are a 15 minute drive from the nearest town of Angaston. If you were thinking of dining in Angaston during your stay, on occassion your vineyard host Trevor Harch may be able to run guests into town, however you would require a taxi to get back.

Will anyone else be there?

Brockenchack Vineyard B&B is self-contained and self-catering style of accommodation. Our host will greet you on arrival but you will have the house to yourself for the duration of your stay – though you might see us working in and around the Vineyard.

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